Privacy Policy

Modern Dental Concepts ("we," "us," or "our") operates the website at moderndentalconcepts.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

Important: This website is an informational and appointment-request site only. We do not collect, store, or transmit protected health information (PHI) through this website. Your dental records and clinical information are managed separately under HIPAA by our practice management system.

1. Information We Collect

A. Information You Provide

When you submit our contact or appointment-request form, we collect:

• Your name
• Your phone number
• Your email address
• A message or appointment request you choose to include

We do not ask for, and you should not include, sensitive dental or health information in the web form.

B. Automatically Collected Information

When you visit our website, we automatically collect certain technical information through third-party services:

• Google Analytics (GA4) — collects anonymised data about pages visited, session duration, device type, and general geographic location. Google Analytics uses cookies. We do not use this data to identify you personally. Google's Privacy Policy →
• Cloudflare Turnstile — a privacy-friendly bot-protection service used on our contact form. Turnstile does not use tracking cookies or collect personal data beyond what is necessary to verify that you are human. Cloudflare's Privacy Policy →

2. How We Use Your Information

We use the information you submit through our contact form solely to:

• Respond to your enquiry or appointment request
• Schedule and confirm appointments
• Follow up regarding your request if we do not reach you on first contact

We do not use your contact information for unsolicited marketing, and we do not sell your information to any third party.

3. Children's Privacy (COPPA)

We welcome patients of all ages, including children. If a parent or legal guardian submits an appointment request on behalf of a child under the age of 13, that submission is made by and attributed to the parent or guardian. We do not knowingly collect personal information directly from children under 13.

If you believe we have inadvertently received personal information from a child under 13 without parental consent, please contact us immediately at [email protected] and we will promptly delete it.

4. Cookies

Our website uses the following cookies:

You may disable cookies in your browser settings; however, doing so may affect the functionality of our contact form.

5. Data Sharing

We do not sell, rent, or trade your personal information. We share information only:

• With our web hosting and email service providers to the extent necessary to operate the website and deliver your message to our team
• With Google and Cloudflare as described above in Section 2
• If required by law, court order, or governmental authority

6. Data Retention

Contact form submissions are retained only as long as necessary to fulfill the purpose for which they were submitted (typically to schedule and confirm an appointment). Once an appointment is established in our practice management system, web form data is not stored indefinitely on our web servers.

7. Security

Our website is served over HTTPS. Contact form data is transmitted using TLS encryption. We implement reasonable technical and administrative safeguards to protect your information from unauthorised access.

8. Your Rights

You have the right to:

• Request access to, or deletion of, any personal information you submitted through our website
• Opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on

To exercise any of these rights, contact us at [email protected].

9. Links to Third-Party Sites

Our website may contain links to third-party websites (e.g., Google Maps, CareCredit). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of our website after a revision constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how your information is handled: